Stylish 10′ x 13′ Aluminum Patio Pergola with Retractable Canopy – Perfect Backyard Shade Shelter for Outdoor Parties by CryLLC

Shipping Policy

1. Introduction

Welcome to Bonfires Bbq’s shipping policy. We are committed to providing reliable, FREE SHIPPING on all orders within the United States. This policy outlines our shipping practices and ensures you know exactly what to expect when ordering from us.

2. Order Processing

2.1 Processing Timeline

Orders are processed within 1-3 business days.

Business days are Monday through Friday, excluding federal holidays.

Orders placed after 3:00 PM EST will begin processing the next business day.

2.2 Order Confirmation

You will receive an order confirmation email immediately after placing your order.

A shipping confirmation email with tracking information will be sent once your order ships.

3. Shipping Methods and Timeframes

3.1 Standard Shipping (FREE)

Transit within 2-6 business days.

Available to all 50 United States.

No minimum order requirement.

Shipping carriers: USPS, UPS, or FedEx.

3.2 Delivery Timeframe Calculation

Processing Time: 1-3 business days

Transit Time: 2-6 business days

Total Estimated Delivery: 3-9 business days from order date

4. Shipping Carriers

We partner with trusted carriers to ensure reliable delivery:

USPS

UPS

FedEx

The specific carrier for your order will be selected based on:

Delivery address

Package size and weight

Current carrier service levels in your area

4.1 Shipping Origin:

All orders are processed and shipped from our warehouse located at 7621 Southwest 54th Avenue Miami, FL 33143. Our dedicated team ensures that your products are carefully packed and dispatched in a timely manner to provide a smooth delivery experience.

5. Order Tracking

5.1 Tracking Information

Tracking numbers are provided via email once your order ships.

Track your order through:

The shipping confirmation email

Your account on our website

The carrier’s website directly

5.2 Shipping Updates

Real-time tracking updates are available through the carrier’s website.

Major tracking milestones will be emailed to you automatically.

6. Delivery Issues and Delays

6.1 Weather and Holiday Delays

Severe weather may impact delivery times.

Additional delays may occur during peak holiday seasons.

We will communicate any known systemic delays via email.

6.2 Address Issues

Please ensure your shipping address is correct at checkout.

Orders with incorrect addresses may be delayed or returned.

Address changes after order placement cannot be guaranteed.

7. Lost, Stolen, or Damaged Items

7.1 Lost Packages

If your tracking shows delivery but you haven’t received your package:

Check the delivery location specified in tracking.

Contact us within 48 hours of the scheduled delivery date.

We will initiate a trace with the carrier.

7.2 Damaged Items

If your item arrives damaged:

Take photos of the damaged package and products.

Contact us within 24 hours of delivery.

We will arrange for return shipping and replacement.

8. Order Changes and Cancellations

8.1 Modifying Orders

Order modifications must be requested within 2 hours of placing the order.

Contact us immediately at hello@bonfiresbbqllc.com for modification requests.

We cannot guarantee changes once order processing begins.

8.2 Cancellations

Cancellation requests must be made within 2 hours of order placement.

Orders that have begun processing cannot be canceled.

Contact customer service for urgent cancellation requests.

9. Shipping Restrictions

We currently ship only within the United States.

We do not ship to PO boxes.

Certain locations may require additional delivery time.

Some items may have special shipping requirements based on local regulations.

10. Customer Support

Our dedicated customer service team is available to assist with any questions or concerns regarding returns and refunds:

Business Name: Bonfires Bbq

Company Name: Bonfires Bbq LLC

Company No: 21000171502

EIN Number: 86-3632808

Address: 7621 Southwest 54th Avenue Miami, FL 33143

Email: hello@bonfiresbbqllc.com

Phone: (324) 563-7126

Hours: Monday-Friday, 9:00 AM – 5:00 PM EST