Shipping Policy
1. Introduction
Welcome to Bonfires Bbq’s shipping policy. We are committed to providing reliable, FREE SHIPPING on all orders within the United States. This policy outlines our shipping practices and ensures you know exactly what to expect when ordering from us.
2. Order Processing
2.1 Processing Timeline
Orders are processed within 1-3 business days.
Business days are Monday through Friday, excluding federal holidays.
Orders placed after 3:00 PM EST will begin processing the next business day.
2.2 Order Confirmation
You will receive an order confirmation email immediately after placing your order.
A shipping confirmation email with tracking information will be sent once your order ships.
3. Shipping Methods and Timeframes
3.1 Standard Shipping (FREE)
Transit within 2-6 business days.
Available to all 50 United States.
No minimum order requirement.
Shipping carriers: USPS, UPS, or FedEx.
3.2 Delivery Timeframe Calculation
Processing Time: 1-3 business days
Transit Time: 2-6 business days
Total Estimated Delivery: 3-9 business days from order date
4. Shipping Carriers
We partner with trusted carriers to ensure reliable delivery:
USPS
UPS
FedEx
The specific carrier for your order will be selected based on:
Delivery address
Package size and weight
Current carrier service levels in your area
4.1 Shipping Origin:
All orders are processed and shipped from our warehouse located at 7621 Southwest 54th Avenue Miami, FL 33143. Our dedicated team ensures that your products are carefully packed and dispatched in a timely manner to provide a smooth delivery experience.
5. Order Tracking
5.1 Tracking Information
Tracking numbers are provided via email once your order ships.
Track your order through:
The shipping confirmation email
Your account on our website
The carrier’s website directly
5.2 Shipping Updates
Real-time tracking updates are available through the carrier’s website.
Major tracking milestones will be emailed to you automatically.
6. Delivery Issues and Delays
6.1 Weather and Holiday Delays
Severe weather may impact delivery times.
Additional delays may occur during peak holiday seasons.
We will communicate any known systemic delays via email.
6.2 Address Issues
Please ensure your shipping address is correct at checkout.
Orders with incorrect addresses may be delayed or returned.
Address changes after order placement cannot be guaranteed.
7. Lost, Stolen, or Damaged Items
7.1 Lost Packages
If your tracking shows delivery but you haven’t received your package:
Check the delivery location specified in tracking.
Contact us within 48 hours of the scheduled delivery date.
We will initiate a trace with the carrier.
7.2 Damaged Items
If your item arrives damaged:
Take photos of the damaged package and products.
Contact us within 24 hours of delivery.
We will arrange for return shipping and replacement.
8. Order Changes and Cancellations
8.1 Modifying Orders
Order modifications must be requested within 2 hours of placing the order.
Contact us immediately at hello@bonfiresbbqllc.com for modification requests.
We cannot guarantee changes once order processing begins.
8.2 Cancellations
Cancellation requests must be made within 2 hours of order placement.
Orders that have begun processing cannot be canceled.
Contact customer service for urgent cancellation requests.
9. Shipping Restrictions
We currently ship only within the United States.
We do not ship to PO boxes.
Certain locations may require additional delivery time.
Some items may have special shipping requirements based on local regulations.
10. Customer Support
Our dedicated customer service team is available to assist with any questions or concerns regarding returns and refunds:
Business Name: Bonfires Bbq
Company Name: Bonfires Bbq LLC
Company No: 21000171502
EIN Number: 86-3632808
Address: 7621 Southwest 54th Avenue Miami, FL 33143
Email: hello@bonfiresbbqllc.com
Phone: (324) 563-7126
Hours: Monday-Friday, 9:00 AM – 5:00 PM EST
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